COBOLworx Business Hours Support
This support level gives the members of your team access to the COBOLworx Service Request (Help Desk or Ticking System) either through the Web or by email. Tickets can be submitted either way. Correspondence about the ticket is distributed by email but all of the history of each ticket can be reviewed through the Web interface.
COBOLworx’s support team reviews active (New, Open, and “With Customer”) business days of the week and prioritize tickets to ensure they are getting appropriate attention. Team members work on “Business Hours” tickets during their normal work week. COBOLworx’s support staff is spread across the United States at present and is expected to grow into Europe as customer elect to sign up for our service. That geographic distribution tends to expand “business hours” letting us move work, where appropriate, “with the sun”.